Q&A

We are all looking for answers in life, but here are the most commonly asked questions and answers that visitors have regarding our services.

 

Q: What areas do you deliver?
A: All our services are available in Central & Greater London. Depending on the product, we can also delivery around the M25.

For postal orders, we cover the whole United Kingdom via Special Delivery with Royal Mail.

You can visit our Delivery Page for more information and do not hesitate to contact us if you have any special request,

Q: What time will my order be delivered?
A: For Afternoon Tea Hand Deliveries, we deliver Tuesday to Saturday between 11.00am and 4.00pm.

For Afternoon Tea Postal orders, this are delivered via Royal Mail with Special Delivery by 1.00pm. 

For rest of services, we are flexible and can delivery from Monday to Saturday.

Q: Do you deliver on Sundays and Bank Holiday?
A: Yes, but our minimum order is £300. Only Applies for London deliveries.

Q: How much notice do you need to prepare my order?
A: At least 48 hours, if you need them any earlier, please call the office on 0208 963 1465 to double check we can fulfill your last minute order. Extra charges for last minute orders might apply.

For Afternoon orders we only need 24 hours, but please note courier services have a cut off time at 3.00pm for next day deliveries.

Q: Do you provide Gluten Free Options?
A: Yes, please specify your dietary requirement and we will take extra care while preparing your order.

Q: Do you provide Vegetarian and Vegan Options?
A: Yes, please specify your dietary requirement and we will take extra care while preparing your order.

Q: I have an allergy or dietary requirement, do you cater for that?
A: Off course, just let us know your requirement and we will do our best to accommodate. If you need to search our website for gluten free, dairy free, vegetarian, vegan etc, just type the dietary requirement in our search box here on the right hand side and you will see all products that are gluten free or dairy free. Give it a try, just search " gluten free " and see the results. Please refer to our Allergens Page for further infos and guidance.

Q: What about Allergens?

A: please refer to our Allergens Page for infos and guidance

We always add frequently asked questions to this page, if you feel we should add other questions and answers, please kindly get in touch with us and we will happy to consider any addition

We are constantly adding more services to our website. If you have any more questions, please do not hesitate to send us an email to ask us a question via the chat.

Q: What steps are you taking to stay safe and deliver safely to my door?

A: We are closely following Government guideline and taking extra steps to stop the spread of COVID-19. We work in separate packing areas with one packer in each each area to avoid contact.

Our drivers wear mask and gloves which get disposed regularly between drop offs

We use industry standard antibacterial regularly on all surfaces and wash our hands regularly 

To protect you and our employees all deliveries will be on a "No-Contact" basis as much as possible

 If you have any concern about anything, please get in touch

 

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